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Our Office Will Be Closed From 12pm Monday 12/23 Through Wednesday 1/01 For The Holidays.
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207-504-0128
Your local heat pump installation and service company!
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Select Property Type
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Single Family/Single Family w/In-Law
Residential Condo/ Multi Family Up To 3 Units Attached
Commercial/ Condo/ Multi Family > 3 Units Attached
Do You Have Natural Gas Piped In From Street?
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Yes
No
Do You Have Any Other Heat Pumps At This Address?
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Yes
No
Are You Looking To Supplement or Replace Your Heating System?
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Supplement
Replace
Want More Information
What Brand(s) Do You Have?
Daikin
Fujitsu
Mitsubishi
Are You Looking For An Annual Service?
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Yes
No
How Many Evaporators (Interior Heads) Do You Have?
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How Many Condensers (Exterior Units) Do You Have?
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Are Your Units Wall Mounted or Ceiling Cassettes?
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Wall Mounted
Ceiling Cassettes (We are not equipped to service cassettes)
Are Any Units Mounted More Than 8' High On The Wall?
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Yes
No
Did We Install This/These Unit(s)?
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Yes
No (We are not currently taking on work for units we did not install)
Is Your Unit Blinking Lights?
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No
Yes
Please email
office@northeastheatpumps.com
and provide the following:
A 20-30 second video of the blinking light sequence on your unit. This will let Northeast Heat Pumps know exactly what is happening with the unit
A photo of stickers on the interior and exterior of the unit showing the model and serial number
A photo of the remote screen with the unit's current settings
Northeast Heat Pumps will troubleshoot over the phone, or get you scheduled for a service call if necessary.
If the unit is not blowing as warm/cold or effectively as it should, please clean the filters.
Please check out our troubleshooting page to see if one of our pages can help diagnose the issue.
After following the above steps, please reset the breaker, leave it off for 20-30 minutes and then restart. Once the unit is back on, depending on whether you are trying to get cold or hot air, please set the temperature to either HEAT 88 and fan speed high, or COOL 64 and fan speed high. Verify if the lights return and if the unit is blowing hot/cold air.
Would You Like To Receive a Text/Email Reminder of Your Appointment?
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